0 votes
asked by (12 points)
Hi. I'm a new user, or at least I'm trying to be. Here's my situation, and I'm hopeful you can help.

*I have a brand new HP all-in-one. The essential specs are: 7th Generation Intel® Core™ i7 processor; Intel® Core™ i7-7700T (2.90 GHz, 8 MB cache, 4 cores)5; 6 GB memory; 256 GB SSD storage; 2 TB HDD storage; 2 TB 5400RPM SATA3; 256 GB PCIe® NVMe™ M.2 SSD4; AMD Radeon™ RX 460 graphics card with 4 GB GDDR5 dedicated memory.

I've downloaded nothing into the computer except for the below. It has plenty of memory, speed, etc.

*I've downloaded both the free trial version and the paid version of X-Plane 11. Neither version will allow me to bet past the loading phase. What I get is: Image of airplane cockpit at night (looks like LAX or SFO); then asynchronous loading phase occurs; blue line indicates progress along bottom; all appears to load as intended; then I get a loud buzz and then a quick flash to the cockpit of a Cessna 182 (?); and then the image changes to a daytime aerial view of a taxiway and hangers (LAX/SFO; sometimes with FedEx aircraft, sometimes not); and then the view pans down to the taxi way and -- sometimes it freezes and sometimes it continues over and behind the hangers and turns about 180 degrees and then freezes. Under either scenario, the game freezes and I have to shut it down.

* I've uninstalled and reinstalled both the trial and paid versions. No dice.

* I've visited the AMD site and downloaded the latest drivers. No dice.

What on earth am I doing wrong here? I have a brand new powerhouse of a computer and ostensibly a great flight sim. Why won't they play nice together?

Thank you for your insight.

2 Answers

0 votes
answered by (19.3k points)
There is a bug in X-Plane 11.10 that causes crashes on AMD GPUs. Please run the installer again, pick "update" and check the box to get betas. This will install 11.11 which is a beta but includes a fix for AMD users.
commented by (12 points)
Thank you. I uninstalled, reinstalled, tried the free version and again the paid version. Updates installed. Betas accepted selected. But it still crashes the minute it shows the airborne Cessna over the mountains. So, this did absolutely nothing to fix the problem.
commented by (12 points)
commented by (19.3k points)

The log shows your graphics card is a 

Intel(R) HD Graphics 630

But your specs above listed an AMD GPU. I believe if you right click on the .exe you can change what graphics card X-Plane uses (the intel one will be much less powerful and may be struggling with the default rendering settings).

commented by (12 points)
Thank you -- I see that now. This is how the brand new computer came configured. I spent another two hours tonight looking for a right click option on the .exe to select the AMD graphics card. There is none, as far as I can tell. I'm perplexed. This is vexing. I've got over 7 hours invested in trying to get this game to work. Sigh...
commented by (19.3k points)
I've never had a computer with more than one GPU, so I haven't encountered this personally to be give more precise instructions. It might be an issue you can find general Windows help with or info online.
commented by (13 points)
edited by
Maybe the onboard intel graphics card is still enabled in the bios. Enter your bios and make sure the onboard graphics card is disabled. Maybe this helps. However, the new beta didnt work for me either so you might as well need to wait for 11.12 because for many people the issues havent been solved and cant use xplane anymore.
commented by (12 points)
Thank you, JRoberts and Bart87 for your help, insight, and suggestions. I just don't get it. I've downloaded, deleted, downloaded again, updated, turned on betas, deleted, downloaded again....endless cycle. I just can't get back the Cessna over the mountains after start up. Crashes every time. I have an amazing, capable computer and ostensibly the same can be said of X-Plane. But I simply cannot use it. Sad. =(
0 votes
answered by (272 points)
Locate Log.txt in the X-Plane directory. Read the start of it. It will tell you which graphics card is used. Maybe you can select the "primary display" in BIOS of your computer. Maybe it's even more simple: Your computer may have two monitor outputs (one for each GFX card). Maybe you connected your monitor to the wrong output?

Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.

This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.

If you’re new, you’ll need to register before asking your first question.

If your question is answered, click on the check mark to select the best response.

Categories

...