This site is being deprecated.
Please see the official X‑Plane Support page for help.
Thank you for purchasing X-Plane 10+11 as a Digital Download!
Your X-Plane Product Key—good for both X-Plane 10 and X-Plane 11—is:
X-Plane 10/11 Product Key: XXX-XXXX-XXXX-XXXX-XXXX-XXXXSave this product key in a safe place, and keep it private, because you'll need it to install X-Plane. (And you'll need it again if you ever want to install X-Plane on a new computer!)
X-Plane 10/11 Product Key: XXX-XXXX-XXXX-XXXX-XXXX-XXXX
Save this product key in a safe place, and keep it private, because you'll need it to install X-Plane. (And you'll need it again if you ever want to install X-Plane on a new computer!)
Some distributions came with a key for both 10 and 11, just download the installer for xplane 11 and try if your Product key works! Xplane 11 is not a update, its a new version.
I am not with Laminar Research; just a flight simmer.
The arrangement you query was a special deal to encourage the purchase of XP10 with the sweetner of then getting XP11 for a low price overall when it was released. At that time XP11 was about to be released but the release date was uncertain.
Once XP11 was released the "buy one, get one free" deal ceased with the purchases like yourself taking up the offer with the freeby. Any new purchases were for XP11 and had to be purchased as a new product. There are many comments in this forum about the confusion.
If you think you have been "hard done by" then contact Laminar Research at firstname.lastname@example.org . When you do make sure you provide receipt numbers, date of purchase, method of purchase etc to confirm your purchase.
This site is no longer being actively maintained.