0 votes
asked by (12 points)
I bought the X-Plane 10 yesterday and never received my Serial number key!

I have checked my Spam box too, nothing about the serial key.I just have a Screenshot of the receipt of my purchase.

Tried to e-mail the situation to info@x-plane.com , no response from them :(

Am I the first one, who gets this problem?

Contact email: alialptamer@gmail.com

Best Regards,


1 Answer

0 votes
answered by (19.3k points)

It's possible there was a typo in your email address. Does your screenshot not have the key listed as well? With the screenshot you should have info like order number so you can email keyrecovery@x-plane.com to get the key if needed. 

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