0 votes
asked by (12 points)
Today I purchased X-Plane 11 Steam Edition after months of saving for it and I am quite frankly extremely disappointed with what I have spent £55 of my own money on. I have above the minimum requirements to run the game but every time I load a flight the sim crashes. I have the resolution at its absolute lowest and all the settings at their lowest yet it still results in the sim crashing as soon as I load the flight. Please assist me in dealing with this issue or tell me how I would go about getting a refund, as I cannot afford to throw away £50+ as a student on a product that does not work. A refund would be my preferred option as I do not have confidence in this product.

Cameron

1 Answer

0 votes
answered by (5.2k points)
edited by

Hi Cameron,

I am not with Laminar Research; just a flight simmer from down under

You haven't indicated what your operating system is.  Here is a link to the system requirements to run X-Plane and can be found at https://www.x-plane.com/kb/x-plane-11-system-requirements/  Serious flight simmers build a windows based system with components equal to or of higher specifications than the recommended specifications.  

One issue you do need and not listed is good cooling as X-Plane is resource hungry and generates significant heat in the GPU and CPU.  A purpose built PC allows you to upgrade components as and when affordable and as necessary. 
At present you have raised your problem on the official X-Plane (Laminar Research) Q&A forum and not the steam version forum.

The steam version of X-Plane is a hybrid and not officially marketed by Laminar Research (LR).  Any references by LR regarding Steam takes you to another site.  LR only markets the official digital download or boxed version of X-Plane.  There is an official licensed boxed version reseller in Europe.

My suggestion is contact the reseller of your version for the refund or raise your specific problem with the developer of the steam edition.

There are some steam users who look at this site and do help fellow steam users with problems.  To get such help I suggest you attach the steam version of the official Log.txt file to your opening question so that it can be viewed to ascertain what the problem may be.  This file is created every time you shut down or X-Plane crashes during a flight. 

X-Plane should be loaded on to the desktop (windows based system) or a dedicated drive and not into any other file structure ie it needs to be in its own dedicated file structure.  If not complications generally arise.

Personally, I have never supported the steam version.

Good luck in getting your refund if you can't resolve your problem by the other means suggested.

Glenn

Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.

This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.

If you’re new, you’ll need to register before asking your first question.

If your question is answered, click on the check mark to select the best response.

Categories

...