0 votes
asked by (12 points)
I bought the DVD version of Xplane 11, but my external DVD drive failed. I have a registration Key that came with it. Can I switch to the Digital version and use the same key? and if so how?

Thanks,

2 Answers

0 votes
answered by (1.8k points)
Hey! What registration key are you referring to? Could you send us a photo of the front cover of your DVD set perhaps? Thanks!
commented by (12 points)
Hi Thomson,

Where do you want me to send you the Photo? I already tried to send it to a support email but did not received a response yet.

Thanks,

Fadi
commented by (1.8k points)
Hey Fadi! What email address did you use for that email? Thanks!
commented by (12 points)
Hi Thomson,

I posted a comment responding to your answer 10 days ago and it still has not been approved for posting, I think it's because I put an email address in there. How do I communicate with you? I'm at lose of options at this point!!!

Thanks,

Fadi
commented by (12 points)
Hi Thomson,

I used support@x-plane.com, is there another email that I should use?

Thanks,

Fadi
commented by (1.8k points)
Hi Fadi,

You can actually use keyrecovery@x-plane.com for this request! That address goes directly to me. Thanks!
0 votes
answered by (5k points)
Hi falbatal,

I am not with Laminar Research; just a flight simmer.

I also have a DVD set supplied directly from a licensed supplier known as Aerosoft.  The password supplied will not activate X-Plane.  It is a ploy or inducement to get you to purchase additional products from them at a discount price.

The only way to run X-Plane  is to have disc 1 in your DVD drive at all times as you know.  An alternative is to create an ISO USB stick created from the original Disc 1.

Depending on the information supplied by Thomson (Laminar Research) I am also interested as well.

Good luck

Glenn
commented by (12 points)
Thanks Glenn,

Yes I think you are right, I didn't realize initially that the reseller was a different company. I sent the info requested by Thomson to x-plane support, I'll let you know when I hear back.

Fadi

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