I am not with Laminar Research; just a flight simmer.
You need to take your problem to a steam forum. This forum is for those who have purchased the genuine X-Plane version from Laminar Research (LR).
What Thomson has recommended is correct for the LR version. The Steam version is a 3rd party hybrid that has no connection with LR. Steam does not mix with the LR version.
Good luck in finding a solution.