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0 votes
asked by (12 points)
Long story short, I moved away for university and either before I left or after I left, I ended up losing my boxed copy of X-Plane. I still have X-Plane installed on my computer but I as you can see, I don't have any of the installation DVD's remaining, nor do I have the product key. Is there any way I could recover the product key so that I could at least re-download X-Plane if required?

2 Answers

0 votes
answered by (5.3k points)

Hi Nikolai,

I am not with Laminar Research; just a flight simmer.

The sad answer is that there is not a product key with a boxed set  Disc 1 has to be installed in the drive at all times for x-plane to run.

If you purchased the boxed set from a third party other than Laminar Research then the so called "key" was a promotional number to entice you to purchase additional products from the reseller or its agents.

If the boxed set was purchased directly from Laminar Research then you are asking your original question in the wrong place.  You need to contact Laminar for starters at [email protected]  but before you do you need to assemble full details of the purchase ie when, how purchased any receipt numbers etc 

Good luck otherwise you will be looking towards the full purchase of a digital version.


0 votes
answered by (48 points)

Try this from the main support site....

Contacting customer service

Save yourself time by trying the options listed above before contacting customer service. Also, be sure you have the latest version of the software you’re using before calling.

For lost, disabled, or stolen digital download product keys purchased from this site, please e-mail [email protected].

For a copy of X-Plane purchased at this website please e-mail [email protected] or call 913-269-0976 for support.

For questions about a copy of X-Plane purchased on Steam, please e-mail [email protected].