Hi Ralph,
I am not with Laminar Research; just a flight simmer.
I presume you have purchased a 3rd party add-on aircraft from X-Plane.Org This business has no connection with the developer of the x-plane software namely X-Plane.Com Laminar Research does not sell 3rd party aircraft so you need to contact the seller namely X-Plane.org to solve your purchase problem.
In relation to the installation have a look at the following link from Michael Brown which can be found at https://www.youtube.com/watch?v=V4RjIxrhkXs Michael's company, XForcePC, is recommended by Laminar Research as the preferred company in the USA to build and supply purpose built PCs suitable for X-Plane.
The important message at the end is to load the 3rd party software into the Aircraft folder and not into the further sub directory named Laminar. Follow Michael's advice.
Good luck.
Glenn