This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not from Laminar Research; just a flight simmer from downunder.
X-Plane 9 is not promoted but can still be purchased direct from Laminar. Should you have a problem you will get support from other flight simmers and hopefully from Laminar.
Consider changing to X-Plane 11. It has a lot more benefits than XP9 but it is resource hungry on the CPU and GPU. You need a high spec system now with good cooling. Have a look at the following link found at https://www.x-plane.com/kb/x-plane-11-system-requirements/ If you have have to upgrade then go for a NVidia card and Intel processor for best performance. AMD components are currently lagging.
This site is no longer being actively maintained.