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HI Reynold,
I am not from Laminar Research; just a flight simmer from downunder
You will not get a response from Laminar on this forum. Have a look at the following link by another flight simmer with the same problem as you. The link is https://questions.x-plane.com/24725/recover-activation-when-have-made-mistake-email-used-order
Good luck
Glenn
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