This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not from Laminar research; just a flight simmer from down under.
I am of the opinion your question is related to a "development" issue and not an x-plane operational problem.
Provided you are running the official, genuine and original version of X-Plane developed by Laminar Research and not the 3rd party hybrid (modified) version of X-Plane called steam then ask your question through firstname.lastname@example.org
This site is no longer being actively maintained.