This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not with Laminar Research; just a flight simmer from down under possibly just like you.
Provided you are not running a 3rd party hybrid modified version of x-plane called steam then attach your log.txt so that others with a greater knowledge base than me can interpret or possibly identify your problem.
To attach the log.txt file follow the following link found at https://questions.x-plane.com/?qa=blob&qa_blobid=17830136656522860642
If you are running steam then you should seek another forum. This forum is for Laminar Research X-Plane users
This site is no longer being actively maintained.