Hi Mitchell,
I am not from Laminar Research; just a flight simmer from downunder.
There are two versions of X-Plane.
Because you are using an alternative version of X-Plane you are in the wrong forum. You need to ask a question in a forum specifically for your version. I do not use or support your version
This forum is for the official,genuine and original version of X-Plane developed by Laminar Research. Your version is a 3rd party modified or hybrid version that is taking a commercial advantage of the development work carried out by Laminar Research.
There is no connection between Laminar and your version. Your version installs differently to the Laminar version and only makes a final release version available to its users days after Laminar Releases or updates to a newer version. Laminar makes beta versions available for public testing before an official release is made.
If anyone tries to purchase your version from Laminar they are directed away from their site as they do not sell it.
Good luck in finding a solution.
Glenn