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Please see the official X‑Plane Support page for help.
I am not with Laminar Research; just a flight simmer from down under.
As this forum is basically for "single user" flight simmers who are running X-Plane I am of the opinion that you are outside the parameters of a single user and you should be dealing directly with Laminar Research. What I am suggesting is you will be lucky to get an answer to your question in this forum.
If you live in the States then contact them direct by phone or by email them directly starting in the first instance with firstname.lastname@example.org
This site is no longer being actively maintained.