This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not from Laminar Research; just a flight simmer from downunder..
Sad to hear you have a problem but you are in the wrong forum for your version of X-Plane. Read the following.
You may find assistance on the X-Plane.org forum. This forum has no association with Laminar Research which is found at X-Plane.com Also try the steam home page.
This site is no longer being actively maintained.