0 votes
asked by (12 points)

hi I would have a problem ... today I bought xplane 11 and I entered an incorrect email that didn't exist, then having noticed my mistake, I created the email but I can't get the code ....

2 Answers

0 votes
answered by (1.9k points)
Hi Vitaly00

I'm not from Laminar Research, just a fellow simmer in the UK, but the best thing for you to do under the circumstances is to report this matter to the following web address :- https://www.x-plane.com/support/key-recovery/

Kind regards
0 votes
answered by (5k points)

Hi Vitaly100,

Like Greengolfer15 I am not from Laminar Research; just a flight simmer from downunder.

You will not get an answer or response from Laminar Research in this forum.  Your problem is personal and you should deal direct with them.

Use the methodology suggested by Greengolfer15.  

Alternative try the following email link of info@x-plane.com  In doing so, other than advising of the incorrect email address, you will need to provide full purchase details including method of purchase (credit card etc ) any invoices supplied at the time of purchase (printed out by you) and obviously what the correct email address is.  You may be asked for your home address as well just to verify you have a legit problem.

You may be asked for other information as well.

Glenn

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