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0 votes
asked by (12 points)

Trying to install X-Planes 11 I have purchased but getting all the time "Error 5:20001" massage.

From the log file:

0:07:00.774 E/INS: Error processing : Error 5:20001 (..\source_code\app\Installer-f\ins_tasks.cpp:721)
0:07:00.774 E/INS: We will retry the file to see if we can get a clean download.

0:08:03.502 E/INS: Error processing Timeout was reached (..\source_code\app\Installer-f\ins_tasks.cpp:346)

commented by (12 points)

The log file.


1 Answer

0 votes
answered by (19.3k points)
Does this continue to happen if you try at a later time? What country are you located in?
commented by (12 points)
It happened several times on 2 computers. I will try today again.

I'm from Israel.
commented by (13 points)
I do have the same issue from the Netherlands.

See my log:

0:00:00.000 D/WIZ: Starting installer... opening wizard step "Main Menu - Web Update"
0:00:00.040 I/DST: Updater selected installation D:\X-Plane 11/
0:00:02.648 D/WIZ: Advancing from wizard step "Welcome" to "Check Servers"
X-Plane is about to report that it could not open a zip file for extraction!
That incoming file is
In c-form, it is
The size is 0
Zip to file failed with error err = 1342197281. file = ..\source_code\core\files\FILE_compress.cpp line = 772. zip_file=, out_dir=C:\Users/CHRIS~1.VER/AppData/Local/Temp/.
0:00:02.891 D/WIZ: Advancing from wizard step "Check Servers" to "Finish"
Clean exit from threads.

Have also installed the latest installer. No luck so far. Any help would be appreciated.

Best regards,