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0 votes
asked by (12 points)
I bought X-plane 11 (through PayPal) some hours ago and never received a confirmation email with the product key. The only email I got was from PayPal and it was a receipt. I emailed them as soon as I realized I didn't get it and have tried calling the number but it goes to voicemail without ringing first. Any ideas?

2 Answers

0 votes
answered by (19.3k points)
Due to X-Plane 11 being in beta, our customer service volume has been quite a bit higher than normal so it is taking more time to respond to help requests.

Did you receive a confirmation email from Laminar Research/ X-Plane? In the email it should list the product key.

You could also email with the email address used to make the purchase and they could look it up.
commented by (12 points)
No, I never got the email!
0 votes
answered by (1.8k points)
Check your spam folder.