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0 votes
asked by (12 points)
edited by

I can not install. my error screen will be attached

Today I buy this product in 'Mypilot store' website

but when I install. it occur error.

1 Answer

0 votes
answered by (19.3k points)
It could be a temporary issue with the download server. Please try again or check your firewall and internet connection. Attaching a copy of the installer log.txt from the desktop may have more information as well.
commented by (12 points)

Now I tried. but It occur same problem.

I attached log file and please check this.


commented by (19.3k points)
I tried the installer again and had an error the first time, but was able to start downloads after then. What country are you located in?
commented by (19.3k points)

Like another recent case on this site, the installer is failing due to Unicode issues. From the log:

os_dir_desktop		=C:\Users/정원균/Desktop/

The installer cannot recognize the special characters that are used in the User name it looks like. This is a case we definitely need to fix so I will send you a PM so we can work with you to test this and the fix.