0 votes
asked by (12 points)
Hi, I just bought X Plane 11 today.  I tried to enter product key and download it but it keep says there was a problem installing and I don't know why. Thanks

Below is the log.txt

Installer log.txt for X-Plane Installer 4.02r2 compiled on Mar  3 2017 15:52:19

Installer started on Tue Sep 19 18:31:24 2017

 

This log file is generated automatically by Laminar Research applications and contains diagnostics about your graphics hardware, installation, and any error conditions.

If you need to contact tech support or file a bug, please send us this file. NOTE: this file is rewritten every time you start ANY of your X-System applications.

 

Windows 10.0 (build 14393/2)

This is a 64-bit version of Windows.

CPU type: 8664

Physical Memory (total for computer): 8470024192

Maximum Virtual Memory (for X-Plane only): 140737488224256

CPU 0: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz  Speed (mhz): 1796

CPU 0: Intel(R) Pentium(R) CPU 2117U @ 1.80GHz  Speed (mhz): 1796

 

X-System folder:'', case sensitive=0

 

WGL_EXT_depth_float WGL_ARB_buffer_region WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_pixel_format WGL_ARB_pbuffer WGL_EXT_extensions_string WGL_EXT_swap_control WGL_EXT_swap_control_tear WGL_ARB_multisample WGL_ARB_pixel_format_float WGL_ARB_framebuffer_sRGB WGL_ARB_create_context WGL_ARB_create_context_profile WGL_EXT_pixel_format_packed_float WGL_EXT_create_context_es_profile WGL_EXT_create_context_es2_profile WGL_NV_DX_interop WGL_ARB_create_context_robustness

 

OpenGL Vendor    : Intel

OpenGL Render    : Intel(R) HD Graphics

OpenGL Version   : 4.0.0 - Build 10.18.10.4358 (400/0)

OpenGL Extensions: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_buffer GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_queries GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_vertex_attrib_binding GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_ARB_debug_output GL_KHR_debug GL_ARB_arrays_of_arrays GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_EXT_texture_sRGB_decode GL_KHR_blend_equation_advanced GL_EXT_shader_integer_mix GL_ARB_stencil_texturing

 

threaded_avail   : 0 aniso_avail      : 1 timer_avail      : 1 sync/fence       : 1

pbo_avail        : 1 frameblit_avail  : 1

gpu_shad4_avail  : 1 shad_lod_avail   : 0 array_tex_avail  : 1 texture_rg       : 1

tex_float_avail  : 1 seamless_avail   : 1 drawbuf2_avail   : 1 packed_stencil   : 1

framebuffer_srgb : 1 copy_buf_avail   : 1 ubo_avail        : 1 gshader_avail    : 1

base_vert_avail  : 1

instance_avail   : 1 tess_avail       : 1 pinned_avail     : 0 debug_avail      : 1

max tex units    : 16 (16/8)

max iso filtering: 16.000000

max texture size : 16384 (hardware limit)

max point size   : 20.000000

idx in vram      : 1

GLSL Version     :4.00 - Build 10.18.10.4358/400

(16/4096/64/96/16/4096/4096)

This video card is: DX10 or 11 - With instancing

CPU count        : 2

os_dir_this_app =C:\Users/송민규(Ben)/Desktop/

os_dir_desktop =C:\Users/송민규(Ben)/Desktop/

os_dir_default_apps =C:\Users/송민규(Ben)/Desktop/

os_dir_temp =C:\Users/송민규~1/AppData/Local/Temp/

os_dir_prefs =C:\Users/송민규(Ben)/AppData/Local/

 

Clean exit from threads.

0:00:00.000 D/TRN: Unable to determine default language. May need to prompt the user to select.

0:00:00.025 D/WIZ: Starting installer... opening wizard step "Main Menu - No Existing Installation"

0:00:08.527 D/WIZ: Advancing from wizard step "Welcome" to "Verify Product"

0:00:31.571 D/WIZ: Advancing from wizard step "Verify Product" to "Check Servers"

0:00:31.589 E/NET: Writing auth cert to disk returned: 4/22 for path C:\Users/송민규~1/AppData/Local/Temp/auth.cert

0:00:32.846 E/NET: Download failed with error: 77 for URL https://clearancedelivery.x-plane.com/v1/authenticate

0:00:32.880 E/DRM: Error contacting the authorization server: Problem with the SSL CA cert (path? access rights?)

0:00:32.880 D/WIZ: Advancing from wizard step "Check Servers" to "Finish"

1 Answer

0 votes
answered by (3.5k points)
Hi,

Can you make sure your firewall is not blocking X-plane installer?
It could also be just a temporary issue, so trying again later might work.

Now, can you confirm what GPU you have? From the computer specs listed in the log, you should expect a rather bad simulation experience, even at minimum graphic settings, it might even be hardly playable.

Check the recommended specifications here :
http://www.x-plane.com/kb/x-plane-11-system-requirements/
You should have tried the demo first, as suggested by Laminar Research in the link above.

Best regards,
Guillaume
commented by (12 points)
Hi,

I have same issue. Please advise how to extract log.txt.

Thanks.
commented by (3.5k points)
Hi,

The log.txt can be found at the root of X-Plane folder.

It is always better to include the entire file, not just extracts.

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