I try to check in on this forum for unanswered questions, but it was created to have X-Plane users help each other, so community support is the main resource here. Sometimes it can be faster than trying to contact LR customer support at firstname.lastname@example.org, but that is also always an option too.
Once the opening sequence starts, there should be a blue "skip" button at the bottom of the screen. See if you can click on that before it crashes, in order to access the main menu and adjust graphic settings. The default rendering settings may be too powerful for your system.