Serial Request process

Question

Hello!

Last Saturday the 27th I sent a mail to [email protected] asking what details or data is needed to request my Xplane 11 product key /serial I've lost.

I had no answer since that day

So, is this the right place? or do I have to fill a form or something else?

Waiting for your answer,

Best regards

Paco Galindo

Answer 1

Hi Paco,

Yes that is the correct contact email. If you've completely lost your product key email, you can provide the email address you used to purchase X-Plane and we can look it up for you. If you still haven't heard back, you can also email me directly at jennifer (at) x-plane.com.

 If you ever get locked out, all you would need to provide is the last 8 digits of the product key.

Comments

Thanks a lot!

mail sent at your address

Paco