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0 votes
asked by (12 points)
I have tried running the installer from the dvd, I have also downloaded the installer and get the same results everytime,  "X-Plane.exe has stopped working".
commented by (10 points)

Someone else found the answer to this and I was about to give until I stumbled on the answer. This should be better known and or fixed as it is obviously happening to a lot of people.

This other person wrote:

Enable Nvidia GPU instead of Intel HD going through NVIDIA Control Panel > Manage 3D Settings > Preferred GPU > Set to NVIDIA GPU > Apply.

Then apparently the installer recognizes the NVIDIA┬« GeForce┬« MX150 4GB and it worked.


I have the NVIDIA GeForce GT550M. So this problem seems to be with those with NVIDIA hardware.

I did the following to fix this: Under the NVIDIA Control panel, select Manage 3D settings, and under the Global settings tab. from the drop down, I select High Performance NVIDIA Processor. Then click Apply.

And finally it worked.

1 Answer

0 votes
answered by (19.3k points)
Try restarting your computer & trying again. Attach a copy of the installer log.txt from the desktop. It will have more info on your system.
commented by (12 points)

Not sure if I have attached the file correctly, but appreciate the help.


commented by (19.3k points)

This log is from an old version of the installer. Please download the latest installer (4.03r2) and see if it helps. Did you confirm your computer specs meet the minimum requirement for X-Plane 11?

commented by (12 points)
My computer was running X-Plane 11 just fine.  I had not run it for a couple of weeks and when I tried to start it after that period of time is when the problem started.  I even tried running the installer off the DVD.  The only thing that has change on my system since my last successful run is that I installed a 3D print slicer called Simplify3D.

I will download the updated installer this evening and see what happens.


commented by (12 points)
Ok, I downloaded the latest installer and when I try to run it I get a pop up that says "X-Plane 11 Installer has stopped working"