I am not with Laminar Research; just a flight simmer.
Does the laptop meet the system requirements? Details can be found at http://www.x-plane.com/kb/x-plane-11-system-requirements/
If so, download the latest installer file which will check and update all files to the latest version to assist in running the software. The Log file you supplied indicates the program has not been installed and cannot find the associated installer file at start up. The latest X-Plane 11 installer file can be found by a search on the official X-plane site.
As sideline issue if your product is a steam version then contact steam It is a hybrid version of the official X-plane product. They don' mix.
Hope this helps