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Bought X-plane for a while ago, worked really well until now. Today it asked me for my product key which I already have enabled. I don't have access to that key now, what should I do?
I also have the same problem, bought my key from G2A 15.08.2018 and the key worked fine until 31.08.2018 after I installed the latest update. I contacted Laminar Research support, and they replied:
"This copy of X-Plane has been disabled because either the original purchaser returned it for cash or purchased it with a stolen credit card.If you would still like to purchase a legitimate copy of X-Plane, you can do that from us directly here. Let me know if there is anything else that I can do to help you."
So Laminar Research isn't probably going to help us. I tried contacting the seller "Eche87685" via G2A, but he hasn't answered yet. Maybe we bought the key from the same scammer.
Today 02.09.2018 I got a response from the seller.
The Seller has agreed to refund the purchased product(s). The Buyer shall receive the refund according to the payment method used in the order. This case is considered resolved.
I didn't request a refund, but it's better than getting completely scammed. (received the refund already)
For anyone who's in the same situation (bought from G2A), go to G2A resolution center and contact the seller.
Hi Matthew,I am not from Laminar Research; just a flight simmer from down under.There is only one true, official, genuine and original version of X-Plane. That version is only available from Laminar Research found via X-Plane.comAn alternative genuine X-Plane product site that sells the Laminar version is X-Plane.org This site is dedicated to just X-Plane and has no connection or relationship with Laminar.All other offerings as you have found out is either a scam/pirate copy or a 3rd party modified hybrid version.Good luck in getting a refund. If you do then purchase the genuine product and support Laminar ins X-Plane's future development .Glenn
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