Install X plane 11 from DVD

Question

When I update it says:

 There was a problem updating X-plane. Please try again later or contact support. The technical problem was: Unable to open a zip file. It may be missing or damaged.

Ive tried repeatedly. I have disabled firewall. No luck. I am a first time user.

Thanks for any help

Matt

Answer 1

Hi Matt

I'm not with Laminar Research, just a fellow simmer in the UK, but a couple of questions if I may:-

1. Is your copy of X-Plane 11 from Laminar Research's website (or DVD set), or is it from Steam?

2. Are you trying to update using the X-Plane 11 Installer.exe application, when you get this message?

3. Can you upload a copy of your X-Plane 11 Installer Log.txt file to this Q&A post? If you're not sure how to do this, please click on the following link to view some instructional PowerPoint slides that I have put together:-

http://questions.x-plane.com/?qa=blob&qa_blobid=7375542267332853095

Regards