When I tried to do an update i received an error message "failed to make internet connection"

Question

I received a message about an update to XPlane 11(I have ver 1.3).  I clicked yes, it downloaded the updater, I pressed continue and get a message "couldn't connect to the server".  After that failed about ten times I told it to ignore the update, there was a new screen for me to put in my serial number (it was prefilled) and the the same message.  Now I dont have XPlane ii.  I am running XPlane 11 on Windows 10 64 byte.

Answer 1

Hi Helodrvr

I'm not with Laminar Research, just a fellow simmer in the UK, but a couple of questions:-

1. Do you have any anti-virus software that could be blocking communication with LR's website?

2. Was your original version of X-Plane 11 purchased from LR or Steam?

3. Was your copy of X-Plane 11 downloaded or from a DVD set?

4. Have you tried running the dedicated and stand alone X-Plane Installer app, rather from updating from within X-Plane itself?

5. Could you please upload your X-Plane 11 and X-Plane Installer log.txt files for others more capable than myself to look at?

Regards