I am not with Laminar Research; just a flight simmer from downunder.
What I interpret your problem is you have purchased a third party product which does not suit your needs.
You are raising your concerns in the wrong forum. This site is dedicated to the X-Plane software developed by Laminar Research. Laminar does not sell or develop aircraft.
What do you mean by "...i already did everything like everyone said but nothing worked,.."? This forum currently has 390 pages of questions and answers and I became involved when there were only 8 pages. In the 382 pages added since I have read every Q&A issue and not seen your problem.
I am of the opinion that you should be taking your problem back to the reseller to solve your problem.