Hi Mitch,
I am not from Laminar Research; just a flight simmer from down under.
"What can I do" you ask. Quite simple. Install your hardware through X-Plane but delete any software supplied with your item causing your problems and bury it.
It is not a X-Plane software problem. The message I receive from your question is it is a user installation problem.
X-Plane is unlike any other shoot-em-up games or flight sim packages. Your hardware will only work if calibrated within X-Plane. No other way. Not even through your operating system.
You need to read the latest version of the manual which can be found here at https://x-plane.com/manuals/desktop/#configuringandtuningyourx-planeinstallation
Also you should look at the following YouTube video found at https://www.youtube.com/watch?v=OEHfJA1jUBY
You also need to look at the answer I provided in the following link found at https://questions.x-plane.com/25642/plane11-glad-mkii-imac-and-axes-respond-this-still-unsolved which provides references to Michael Brown's videos.
Consider the message in all of the videos of what to do. Not the calibration of the specific product.
The only problem that may arise is your product may not provide a picture as it may not be in the standard suite of throttles already considered. You will most likely have to start from scratch. As Michael has said in one of his videos you need to connect your hardware via a USB2.0 connection and not through a USB3.0 connection to gain best effect.
The message that I also strongly offer is make sure when calibrating the hardware you do not assign two or more processes to a single button or lever and also make sure you do not assign two or more buttons to a single process. If you do, either way, your hardware item will cause problems and not work.
If you have to calibrate additional items you have to consider each hardware item separately. No other way.
Good luck.
Glenn