X-Plane 11 Installer.exe doesn't function any more

Question

Hi , I tried to start the XP11 setup in WIN7 and I got this message and this LOG:

****************

Message, translated from German

X-Plane 11 Installer.exe doesn't function any more

A problem stopped the correct execution. Close the Program

**********************************************

Log.txt

Installer log.txt for X-Plane Installer 4.12r1 compiled on Feb 26 2019 14:08:09

Installer started on Tue Oct 8 18:17:46 2019

This log file is generated automatically by Laminar Research applications and contains diagnostics about your graphics hardware, installation, and any error conditions.

If you need to contact tech support or file a bug, please send us this file. NOTE: this file is rewritten every time you start ANY of your X-System applications.

Windows 6.1 (build 7601/2) Service Pack 1.0

This is a 64-bit version of Windows.

CPU type: 8664

Physical Memory (total for computer): 12883255296

Maximum Virtual Memory (for X-Plane only): 8796092891136

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

CPU 0: Intel(R) Core(TM) i7 CPU 950 @ 3.07GHz Speed (mhz): 3103

 

X-System folder:'', case sensitive=0

 

WGL_ARB_buffer_region WGL_ARB_create_context WGL_ARB_create_context_profile WGL_ARB_create_context_robustness WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_multisample WGL_ARB_pbuffer WGL_ARB_pixel_format WGL_ARB_pixel_format_float WGL_ARB_render_texture WGL_ATI_pixel_format_float WGL_EXT_create_context_es_profile WGL_EXT_create_context_es2_profile WGL_EXT_extensions_string WGL_EXT_framebuffer_sRGB WGL_EXT_pixel_format_packed_float WGL_EXT_swap_control WGL_EXT_swap_control_tear WGL_NVX_DX_interop WGL_NV_DX_interop WGL_NV_DX_interop2 WGL_NV_delay_before_swap WGL_NV_float_buffer WGL_NV_multisample_coverage WGL_NV_render_depth_texture WGL_NV_render_texture_rectangle

**********************************************************************

What happenes here? Please help.. I already purchased a license.

regards

Alhard

Answer 1

Hi Alhard

I'm not with Laminar Research, just a fellow simmer in the UK.

Having looked through your Log.txt file, it appears to have stopped recording data at the precise point where it would normally start writing information relating to your graphics card.

Please advise what type/make/model of graphics card your are using and also HDD size?

I also note that the CPU in your PC is a very old Intel i7 950, which was discontinued over 10 years ago. Whilst in theory this should work @ 3.07 GHz, even with Windows 7, this might be problematical at best, depending on the rest of your PC's specification?

Some suggestions:-

1. Microsoft support for Windows 7 ends on January 14th 2020, so consider checking for and installing any updates before this date.

2. Check your graphics card drivers and update these accordingly.

3. Consider downloading a small piece of software to 'stress test' your PC, to see if this highlights any possible issues with hardware. This software can be downloaded @ https://www.userbenchmark.com/ and the results of the test will be presented on the webpage.

Hope this helps for now :-)

Regards

Comments

Hi greengolfer, thanks for your advises. Nothing helped.

this is my post in the forum:

https://forums.x-plane.org/index.php?/forums/topic/146179-x-plane-installer-stopped-working/

*****************************  **********************

191101
Hi Brett, hi all,
I installed a very new WIN7 on the same hardware and it works fine !!!
SO IT IS NOT THE "OLD" CPU and NOT the GPU driver.
I don't like guesswork which is not proved. Sorry.

I would like to have a response from a Laminar Research developer, who has deep knowledge about his software.

Thanks
  Alhard

*************************************** ******************************

I need an answer from the developer and no assumptions or guesswork.

regards

Alhard