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I downloaded the x-plane demo two days ago and enjoyed it, so I decided to purchase a digital product key. After I purchased the digital product key, the instructions said I could use the installer to download the rest of x-plane that wasn't in the demo. I decided to proceed with this option and then entered in the product key. After the product key was entered in, the installer would crash shortly after continuing on to the next page. Then I tried opening the demo, and that started crashing too (worked 5 minutes before purchasing the product key). So now both the installer and the demo both crash on startup.
Steps I have tried so far:
1. Deleting the demo and installer from the computer, along with x-plane's local/temp data, then restarting the computer. Then downloading a new installer. (Multiple times)
2. Deleting the documents insides of preferences before launching the demo.
Note: This is the base x-plane i have no add ons of anything.
I have attached two logs below. The "x-plane installer log" corresponds to the log after the installer crashes after entering in the product key. The "log" corresponds to x-plane's log after starting up the demo and the demo crashing.
x-plane installer log(Installer Crash): http://questions.x-plane.com/?qa=blob&qa_blobid=15305890035680158253
x-plane folder log (Demo Crash): http://questions.x-plane.com/?qa=blob&qa_blobid=12932949802021935006
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