This site is being deprecated.
Please see the official X‑Plane Support page for help.
Did you purchase a digital copy of X-Plane 10 on the X-Plane website (as in not through Steam)?
Good news! On the day of release, you are eligible for a free copy of X-Plane 11! (see the message below at http://www.x-plane.com/desktop/buy-it/ --> this is assuming you purchased a digital copy solely from X-Plane.com AFTER September 9, 2016).
You can contact official support, and you can also wait out and see if you like X-Plane 11 (no extra charge), which is coming out by the end of this year. You are lucky because digital purchasers this month will receive a free copy of the upcoming X-Plane 11, which, if you look at www.x-plane.com, looks stunning.
Of course, I am not affiliated with Laminar Research. I am not trying to sell you anything; if you are unhappy with the product and feel as though you can't adjust, then you can try asking for a refund at email@example.com .
All the best!
This site is no longer being actively maintained.