Product Key error message

Question

I've been using X-Plane for a month or so and now I get the Product Key error message when I try and run X=Plane. The screen populates with the correct Product Key but does not resolve. I have to shut down using the Task Manager. HELP!

Comments

Me too and I'm sure I'm putting the correct code in!

Answer 1

Hi noel56z,

Can you provide step by step what you are seeing and doing when this happens? Do you get an error message of any kind (please upload a screenshot) after you enter your product key, or does it just wait forever?

Comments

No error and wait forever. Do you want me to do a screen shot showing my product key?

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Please do not post anything with your full product key online. It needs to be kept private, like you would do with credit card info.

Please contact [email protected] with the last eight digits of your product key. Explain the situation and they can check if your product key was flagged or has a hold put on it for any reason.