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0 votes
asked by (12 points)

Hi All, I have purchased add-on aircraft, The updater client file when associated with the X updater runs until it shows that there is an update to do. I get this screen, there is an issue with the directory structure, no-one seems to know how to fix. This is for X-plane 11. As you can see below there is a difference of the "\" at the end of the directory, How to fix? Also many of the add on Aircraft are not showing any pictures but rather a ? How can this be fixed, Thank You


My System: With Nvidia 1080 Graphics.

1 Answer

0 votes
answered by (19.3k points)
Are you using the X-Plane 11 installer or an installer from a third party aircraft? The X-Plane installer should not mess with any custom scenery, aircraft or plugins. If it is the X-Plane installer, please attach a copy of the installer log.txt from the desktop.
commented by (12 points)

imageDownload file

Thank You, This is for third party installers, I am having the  issue with the only to aircraft I bought,

FlightFactor and StepToSky team Boeing 757 Professional V2017 and Flight Factor 777 Extended V192. they have updaters which run and these ran when I loaded the aircraft in in X-plane, with both giving the same error. Then I ran them independently and had to associate their updaters with the X-plane installer as they would not run on their own, They ran exactly as the X-plane installer told me it needed an update and then gave the same message in terms of the directory structure, its the "\" which is creating the issue.

I include the log for X-plane from my system. I have now moved the X-plane directory to my Program Files directory and still the same issue. I Initially had the same issue with X-plane then I moved it and the updater is working fine now. I also tried moving their installer to different directories in X-Plane but still it will not complete the update , It finds the data needed to update but will not complete the installation.

Thanks for your help, it is odd that this is doing it for different aircraft.


commented by (19.3k points)
We strongly recommend that X-Plane be installed to the desktop. Installing in the C: root or program files folder can cause permissions issues as these are protected locations.

It sounds like you will probably have to ask the aircraft developers for more help. I was not aware that any of them used our installer for their own purposes, so our developers would probably need access to their code to investigate further.
commented by (12 points)

Hi Thanks, for the suggestion, after getting really nowhere with this problem with some of the service providers and looking at ways to fix the X-plane installation seemed to be corrupted, I have deleted and started a fresh install, I have not added any payware yet, just a plain installation,

When I started x-plane I got told Nav data is not compatible, then I ran the updater and got this message again, note this is for x-plane updater only trying to update the base line x-plane installation. I cannot run X-plane at all, so now worse of with a clean install than before. and the "/" issue is back with the installation paths.

commented by (19.3k points)
The only thing I can think of that may still be causing an issue is the special character in your user name (è), although we fixed this issue in pb 2. I wonder if the fact that you did a new install that put you back at pb1 has caused it to resurface. The work around was to create a user name with no special characters. (Andre instead of Andrè)
commented by (12 points)
Thank you, I created a new user, and it seems to have done the trick. Help appreciated.