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asked by (17 points)
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I just reinstalled X-plane-11 but don't know where to find the Product Key, i checked the email i used when i bought the game but can't find the Product key, is there anyone i need to contact or is there another way?
commented by (10 points)
The Email I enter for the code key is not working. It is the the right email address. where do I go from here of can someone contact me. Thx

1 Answer

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answered by (1.8k points)
Hi Mads

I'm not with Laminar Research, just a fellow simmer in the UK, but if you have purchased a valid digital download version of X-Plane 11 from LR, then you would have been sent an email with your Product Key as per the following URL:- https://www.x-plane.com/kb/digital-download-install/.

1. If you have mislaid your email, then contact LR at @ https://www.x-plane.com/support/key-recovery/

2. If you have purchased a DVD copy of X-Plane 11 from LR, then I do not believe that there is a Product Key as such, you just need to keep your Disc 1 in the DVD ROM tray at all times.

3. If you purchased you copy of X-Plane 11 from another 3rd party supplier, then you will need to contact them directly for support.

I noticed that you asked a similar question about a lost Product Key in May 2018 on this Q&A forum and the advice you were given then, if you have a valid copy of X-Plane 11 purchased from LR, still stands!

Regards

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