This site is being deprecated.

Please see the official X‑Plane Support page for help.

0 votes
asked by (12 points)
Whom ever it may concern,

Hi a few months back i have bought X-PLANE 10 via your website and have been playing it frequently. But today, when it prompt me for my code, it says invalid after i entered it. Tired a few times and its still not working.

hope your team can help fix this issue ASAP :).


1 Answer

0 votes
answered by (19.3k points)
Hi nick teo,

Try copying and pasting the key from your purchase confirmation email just to double check it isn't a typo. If that still doesn't work, please contact customer support at [email protected] and provide only the LAST 8 digits of your code. They can look it up and see if it has been locked due to suspicious activity (someone may have pirated your code).
commented by (12 points)
Hi, jroberts,

thanks for the reply. i have tried copying and pasting the code but it stills prompts me that it is invalid. Do u have any idea about how long will they take to reply?