0 votes
asked by (12 points)
Hi all, since I updated to version 11.26 last week I have been asked to insert my key everytime i started Xplane11. Today after i inserted my key it came out as my key has been disabled. Not sure what is going on, I have sent a request to info@xplane.com and to keyrecovery@xplane.com . Now how long will it take them to have a look at my queries? I know that support is only two people etc. Very very weird, I have the xplane since May last year and that is the first time it was asking me foe a key eveytime i started and disabled it.
commented by (12 points)
Support got back to me within 4 hours, key reactivated, TOP JOB!!!

1 Answer

0 votes
answered by (1.8k points)
Hey! Sorry to hear that you are having trouble! The Key Recovery email is the best way to handle these things. They should be back to you there shortly. Thanks!

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